Using multiple messaging applications and keeping track of conversations is a challenge in itself even with one or two team members, but what happens when that team grows to 50+ members across the globe? There are many options available when selecting a collaboration platform. What they all have in common is the ability to bring together the tools you need to communicate your way, in one place.
Using the right DevOps backbone for development and testing plays a significant role in how quickly and smoothly rolling out custom applications can be. If you’ve architected a made-to-order team environment, piecing together the collaboration tools may seem tedious.
Perfect the process (BPM)
A 360⁰ view of your business helps you gain a better understanding of your current process workflows. Then a Business Process Management product gives you a way to visually model structured and unstructured business processes so you can make sure they align with overall company goals. By defining objectives and strategies and setting them against current workflows, you can begin optimizing your organization inside and out.
Creating a better customer experience
Middleware that gives you insight and analytics allows you to deliver a better customer experience by learning how and why a given audience acts the way they do. Whether that’s improving current applications or developing innovations, monitoring application performance takes you one step closer to delivering a better user experience. Reaching your customers through, what has now become, a multichannel environment is more vital than ever. When you consider how many ways you have to get through to your audience, optimizing every point of contact becomes a priority quickly.
It’s not enough to simply see the data in one place; users need to be able to effectively share data across multiple applications and have a complete view. Visibility, however, is not altogether useful unless you can analyze the data effectively and efficiently.
With vendors building more native analytic and automation tools into their software, the term middleware is becoming more ambiguous and convoluted. Some features which previously required third party tools are now expected inside software suites. Still, the demand for better, and independently developed tools is growing.