Managing these application integrations reduces productivity because of increased complexity, resulting in constant active maintenance and support. Positioning and adopting a centralized communications platform can increase productivity by reducing complexity and minimizing maintenance and support.
Meridian helps organizations centralize communications by offering a single solution, which may be comprised of the following:
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A Meridian banking client with double-digit branches faced challenges around collaboration and communication. The bank was running individual and outdated PBX's at each location, supported by two resources. With over 10 different configurations, different dial plans, and non-standardized deployments at each location, managing these systems was less science and more art. Disparate systems take multiple resources to administer, manage, and support. Increased costs with decreased flexibility result in poor production and under utilization of staff and resources.
Meridian deployed a centralized solution to meld the collaboration resources under a single platform, resulting in proper utilization of resources and increased production of staff. Introducing the ease of management on the application level is only part of improving the collaboration experience. How the experience is managed sets expectations and adds value to not only the resources in charge of the applications, but also to the organizations' management and end-user base.