Customer engagement strategies are driving the adaptation of new technologies in the contact center.
Choosing Your Foundation Wisely: Comparing Traditional and Hyperconverged Infrastructures (Infographic)
Is your current IT infrastructure taking you through a round-about way? It's time to consider a more direct route with Hyperconverged. Download our infographic, here.
The issues with traditional IT silos are that they are rigid and result in greater upfront costs and, many times, wasted capacity in the lifecycle of that asset. There is a better way to acquire IT so that it is more flexible, easier to scale, and can be molded around the business rather than the business fitting into a puzzled-together deployment.
Managing these application integrations reduces productivity because of increased complexity, resulting in constant active maintenance and support. Positioning and adopting a centralized communications platform can increase productivity by reducing complexity and minimizing maintenance and support.
Jim Mahoney, Meridian IT Telemedicine Practice Director, discusses the current issues facing EMRs and what disruptive technologies are doing about them.
What the advent of new technology did to the music industry has happened to the workforce in the business world. We’re talking about video collaboration and integration.
Nearly 9 in 10 remote employees say video helps them feel more connected to their colleagues. (IMCCA) Read more and download our infographic here.
Looking For a Strategic Initiative to Build Your Telemedicine Program Around? Look No Further Than Your Community Needs Assessment...
A lot of times when consulting with customers who are looking to initiate a telemedicine program, we often hear "Where do I start?" Just like in any daunting task, creating the will and momentum to take the first step of a 1,000-step journey is always the toughest one.
As the title states, what are the intangibles of working with an independent lessor? Maybe more importantly, why are intangibles so important to a client?
As a child you may have played this game, where a message is passed from one person to another until it reaches the last participant. The first person may start with a phrase like, “My sister Freida likes to eat cheese sandwiches at night,” but seven or eight people later you hear, “Mike’s freedom took the geese to Greenwich for a fight.” That’s funny at a 10-year-old’s birthday party, but problematic in business. In a situation where information is passed on by a number of people, there is always a chance for distortion.
Getting Smart About Smartphones & Other Mobile Devices: Five Questions You Should Be Asking About BYOD
According to a Cisco study, ninety percent of workers in the USA are now using their own devices for work purposes. Think about that for a moment. Based on current employment figures, that is more than 110 million people taking advantage of BYOD. While the scale in terms of people is far smaller here in Australia, we are typically quick to adopt technologies.
Collaboration is a broad term to many organizations, but in the past five years there has been a shift in how companies view collaboration. Smart devices have brought voice, software apps, video, and mobility into our daily lives. Smart devices are no longer just phones, but a way to communicate through various channels, enabling collaboration to the individual user.
Parents send their children off to school each day expecting that it will be a safe, nurturing environment. The vast majority of time, it is. But what if something happens that puts them in danger?
The Avaya Safe School Solution can help school districts bring the latest safety and security communications capabilities to their campuses efficiently and economically, while making the most of existing infrastructure and resources. When an emergency happens, an array of notification and security capabilities, from E9-1-1 emergency calls, to alarms and strobe lights, to door locks and loudspeakers – some triggered automatically – can save critical time and protect the well-being of students, faculty, staff and visitors.
The data center of yesterday consisted of physical servers attached to a physical, internal network that was closely guarded by a firewall. The IT environment of today, however, is far different, and while more efficient for many reasons, it’s no longer physical or isolated. Therefore, the former ways of protecting the network now seem just kind of archaic and no longer applicable, yet many organizations have failed to update security approaches, which can be a recipe for disaster on many levels.
For years, data centers have been challenged to stay one step ahead in terms of innovation, especially that of security, for sound, progressive business operations. Enter network virtualization into the game, and while this technology has changed the way you can do business, a migration may seem overwhelming, and also possibly present a whole new set of challenges when it comes to network security, but – that’s not the way it has to be.